Return and Refund Policy

RETURNS AND REFUNDS POLICY:  

To be eligible for a return:

  • The product must be in new and unused condition.
  • The product must be in its original packaging.
  • Within 30 days from the date of purchase.
  • Industry purchase program orders are not eligible for return.

To initiate a return:

  • Visit https://www.neosurfsup.com/pages/contact 
  • Contact us by sending email to info@neosurfsup.com. or call us by US phone: +1 408 429 4149 / Chinese phone: +86 178 1788 1710 (Working time: Monday - Friday from 9am to 5pm HKT.)
  • Ship the new, unopened product with your information to

    Yuanliang Liu
    5163 LEIGH AVE
    SAN JOSE, CA 95124-5536
    United States

Refunds:

  • Returns will be refunded to the original form of payment so you can reorder.
  • Products cannot be exchanged.

Shipping charges: 

  • Original order shipping costs will not be refunded.
  • NEOSURFSUP is not responsible for the expense of the return shipping.
  • NEOSURFSUP strongly recommends using a return service that provides tracking number detail.
  • NEOSURFSUP is not responsible for loss or damages incurred during the return.