RETURNS AND REFUNDS POLICY:
To be eligible for a return:
- The product must be in new and unused condition.
- The product must be in its original packaging.
- Within 30 days from the date of purchase.
- Industry purchase program orders are not eligible for return.
To initiate a return:
- Visit https://www.neosurfsup.com/pages/contact
- Contact us by sending email to firstname.lastname@example.org. or call us by US phone: +1 408 429 4149 / Chinese phone: +86 178 1788 1710 (Working time: Monday - Friday from 9am to 5pm HKT.)
- Ship the new, unopened product with your information to
5163 LEIGH AVE
SAN JOSE, CA 95124-5536
- Returns will be refunded to the original form of payment so you can reorder.
- Products cannot be exchanged.
- Original order shipping costs will not be refunded.
- NEOSURFSUP is not responsible for the expense of the return shipping.
- NEOSURFSUP strongly recommends using a return service that provides tracking number detail.
- NEOSURFSUP is not responsible for loss or damages incurred during the return.